When 911 Calls a Therapist, Not a Cop: Results from Denver’s STAR Initiative

Denver's Support Team Assisted Response (STAR) van

What’s Going On?

Denver has been tackling mental health crises in a new way—and it’s working. The city’s Support Team Assisted Response (STAR) program, launched in 2020, deploys mental health professionals and paramedics instead of police officers to nonviolent emergencies, such as trespassing, welfare checks, and mental health episodes. By shifting these calls away from traditional law enforcement, Denver has seen a 34% drop in criminal offenses in neighborhoods where STAR operates. What started with a single van and team has now grown to eight units, with plans for citywide 24/7 coverage by 2025.

What Does It Mean?

This is a big deal for both public safety and mental health care. Historically, mental health crises have been treated as law enforcement issues, often escalating situations rather than resolving them. The STAR program flips that script, proving that trained professionals—not police officers—are often the best response. The numbers speak for themselves: not only has crime decreased, but individuals in crisis are being met with care and de-escalation rather than cuffs and court dates. Denver's model challenges the outdated idea that policing is the best solution for every societal problem.

Why Do We Care?

Because this is exactly the kind of shift we need. Too often, mental health crises turn into criminal records, or worse, fatal encounters with law enforcement. The STAR program is a direct investment in community well-being, showing that a compassionate approach can reduce crime and increase trust in public institutions. This is not just about policy; it’s about people getting the help they actually need. It also underscores the larger conversation about rethinking public safety—who responds to what, and how we ensure care instead of punishment.

What’s Next?

Denver is scaling up STAR, aiming for full 24/7 coverage in the coming years. This means more vans, more staff, and more funding to make the program a permanent fixture. The success of STAR is also inspiring other cities to consider similar models, proving that alternatives to police-led crisis response are not just theoretical—they work. The next step is ensuring these programs receive sustainable funding and community support so they can keep growing. As the national conversation on policing and mental health evolves, STAR stands as proof that a better way is not only possible, but already happening.